At Hanex Developments LTD., we prioritize transparency and customer satisfaction across all our real estate acquisition, development, and management services. This policy outlines the terms and conditions under which refunds may be granted, ensuring clarity and fairness in all transactions.

1. General Policy
Payments made for real estate acquisitions, developments, or management services are final and non-refundable.

Due to the nature of our services, which involve administrative, operational, and planning costs, refunds cannot be issued once services commence or agreements are executed.

2. Exceptional Circumstances for Refunds
Refunds may be considered only under the following circumstances:

Payment Errors: Duplicate or overpayment due to processing issues.

Unfulfilled Services: Services explicitly agreed upon but not initiated due to circumstances caused by Hanex Developments LTD.

Regulatory Non-Compliance: Transactions voided due to changes in legal or regulatory requirements.

3. Refund Eligibility
To qualify for a refund, the client must:

Submit a refund request within 7 calendar days of the payment.
Ensure no part of the service has been executed or delivered.

4. Refund Request Procedure
Refund requests must be submitted in writing to changyonghan@hanexdevelopments.com.
The request must include:

Full name and contact information.

Payment details (date, method, amount, transaction ID).

A detailed explanation of the refund request.

Any supporting documentation, such as proof of duplicate payment or service agreement.

5. Processing Refunds
Refund requests will be reviewed within 7 business days.
If approved, refunds will be processed within 14 business days and issued via the original payment method unless otherwise agreed. Clients will receive confirmation of the refund status by email.

6. Non-Refundable Situations
Refunds will not be issued in the following cases:

Services have been initiated, delivered, or partially executed.

Cancellations or changes requested after project work has commenced.

Disputes unrelated to payment errors or non-fulfillment of contractual terms.

7. Dispute Resolution
We encourage clients to resolve any disputes directly with Hanex Developments LTD. by contacting our support team at changyonghan@hanexdevelopments.com or +1 778-344-5518.


8. Changes to This Policy
Hanex Developments LTD. reserves the right to update or amend this Refund Policy at any time. Clients will be notified of any significant changes via email or on our official website.

For questions or concerns regarding this policy, please contact us directly.

Thank you for choosing Hanex Developments LTD. for your real estate needs. We appreciate your trust and commitment.